Crozer-Keystone Health System recently acknowledged six departments with gold and silver banner awards for consistently delivering an outstanding patient care experience.
Award recipients for October-December 2017 include staff from 3rd floor Telemetry at Delaware County Memorial Hospital, 5th floor Telemetry at Delaware County Memorial Hospital, the Emergency Department at Springfield Hospital, the Emergency Department at Taylor Hospital, Rehab at Taylor Hospital and Acute Care at Springfield Hospital.
Crozer-Keystone Health System evaluates patient experience through a 19-question patient survey administered at discharge. The survey questions assess nurse communication, physician communication, staff responsiveness, hospital environment, care transition, medication communication, discharge information and pain management.
The Gold Award is presented to units that score in the top 25 percentile of at least nine questions in the survey. The Silver Award is presented to units scoring in the top 50 percentile of at least 14 questions in the survey.
Recognition includes an internal announcement, congratulatory banner and $100 gift card to be used for food and drinks at the unit’s celebration.
About the Patient Experience of Care Award
As the leader in community healthcare, Crozer-Keystone is committed to providing care that is respectful of and responsive to individual patient preferences, needs and values, ensuring that patient values guide all clinical decisions. The Patient Experience of Care Award acknowledges units for their commitment to compassion and exceptional patient care. All units at Crozer-Chester Medical Center, Delaware County Memorial Hospital, Springfield Hospital and Taylor Hospital are eligible.